Hotel rules

 Hotel Wojciech in Augustów

Hotel rules

§ 1 SUBJECT OF THE REGULATIONS

  1. Regulamin określa zasady świadczenia usług, odpowiedzialności oraz przebywania na terenie Hotelu i jest integralną częścią umowy, do której zawarcia dochodzi poprzez dokonanie rezerwacji lub zapłatę zaliczki lub całej należności za pobyt w Hotelu. Dokonując ww. czynności, Gość potwierdza, iż zapoznał się i akceptuje warunki Regulaminu.
  2. Regulamin obowiązuje wszystkich Gości przebywających na terenie Hotelu Wojciech.
  3. The Regulations are available for viewing at the hotel reception desk, in every hotel room as well as on the website  www.hotelwojciech.pl

§ 2 CHECK-IN

  1. A hotel room is rented for hotel days.
  2. The hotel day lasts from 14:00 to 12:00 on the day of departure.
  3. A request for an extension of the day the hotel guest should notify the front desk as soon as possible. The hotel may not take into account the wish to extend your stay of you use all the rooms or in the case of guests not abiding by the existing rules.
  4. The hotel reserves the right to refuse to extend your stay in the hotel will not make the case before the full payment for the current stay.

§ 3 RESERVATION AND ACCOMMODATION

  1. The basis for checking in is the correct completion and signing of the registration card at the hotel reception.
  2. The hotel guest can not transfer the room to third parties, even if the period for which he paid the due fee has not expired.
  3. Persons not registered at the Hotel may stay in a hotel room from 7:00 to 22:00.
  4. The hotel may refuse to accept a Guest who during the previous stay grossly violated the Regulations, in particular, by causing damage to hotel property or property of Guests, damage to the Guest, Hotel employees or other persons staying at the Hotel.
  5. The hotel reserves the right to pre-authorize the credit card upon check-in or to collect a cash deposit in the amount of the whole stay.
  6. Reservation is called guaranteed if a prepayment of 40% of the value is made within 14 days from the date of booking. No advance payment may result in the reservation being canceled.
  7. In the event of cancellation of the reservation made 30 days before arrival, your account will be charged at the expense of the first day and 14 days before arrival with the amount of the advance payment.
  8. In case of cancellation of the Guest during the hotel day, the Hotel does not refund the fee for the hotel day.

§ 4 SERVICE

  1. The hotel provides services in accordance with its category and standard.
  2. In case of reservations regarding the quality of services, the Guest is asked to report them immediately to the Reception Desk, which will allow employees to improve the standard of services provided.
  3. The hotel is obliged to provide guests with:
    • conditions for full and unrestricted rest,
    • security of stay, including security of keeping secret information about the Guest,
    • professional and courteous service in the scope of all services provided in the Hotel,
    • cleaning the room and performing necessary repairs of the devices during the Guest’s absence, and in his presence only when he wishes.
  4. Additionally, at the Guest’s request, the Hotel provides the following services free of charge:
    • providing information related to stay and travel,
    • wake up at a specified time,
    • storing money and valuables on the hotel deposit during the Guest’s stay in the Hotel, subject to § 6 para. 4 of the regulations,
    • storage of the guest’s luggage,
    • ordering a taxi.

§ 5 GUEST RESPONSIBILITY

  1. Children under the age of 12 should be in the Hotel under the constant supervision of carers. Carers bear financial responsibility for any damage caused as a result of children’s actions.
  2. A hotel guest are fully responsible for any damage or destruction of equipment and technical devices of the Hotel, resulting from his fault or people under his care, as well as visiting guests.
  3. In case of violation of the provisions of the Rules, the hotel can refuse to provide services to a person who it violates them. Such a person is obliged to immediately comply with the demands of the Hotel, pay for the existing benefits, to pay for any damage, and to leave the hotel.
  4. Each time a Guest leaving the room, for safety reasons, should turn off the TV, turn off the light, turn off the taps and close the door.
  5. The hotel has a statutory lien on the things brought by the guest to the hotel in case of delay of payment for settling stay or unregulated charges for services rendered.

§ 6 RESPONSIBILITY OF THE HOTEL

  1. The hotel is liable for loss or damage of items brought by people using its services to the extent specified by the provisions of the Civil Code.
  2. The guest should notify the Reception about the occurrence of the damage immediately after its detection.
  3. The hotel is responsible for the loss or damage of money, securities and valuables or items of scientific or artistic value only if these items have been given away for storing a hotel deposit.
  4. The hotel reserves the right to refuse to accept to the hotel deposit items of high value, substantial sums of money, objects threatening security and bulky objects, which can not be placed in the deposit.
  5. The hotel is not responsible for damage and loss of a car or other vehicle belonging to to the Guest, items left in it and live animals, regardless of whether these vehicles were parked in the hotel car park or outside the Hotel premises.

§ 7 RETURN OF THINGS LEFT

  1. Items of personal use left in a hotel room with the consent of the guest can be sent back to the address indicated by them, at the expense of the recipient.
  2. If the Guest does not receive instructions to send back the items left, the Hotel will store the above items for a period of three months, and after this period these items will become the property of the Hotel. Food will be stored for 24 hours.

§ 8 QUIET HOURS

The hotel has quiet hours from 22:00 to 7:00 in the morning.

§ 9  COMPLAINTS

  1. Guests have the right to submit complaints in the event of noticing the deficiencies in the quality of services provided.
  2. All complaints shall be received by the Reception.
  3. Complaints should be submitted immediately after noticing the weaknesses in the standard of services provided.

§ 10 ADDITIONAL PROVISIONS

  1. The hotel does not accept the presence of any animals.
  2. In the Hotel, as well as in rooms and on balconies, smoking is strictly forbidden except for designated places designated for this purpose. In the event of violation of the above prohibition, the guest will be charged with a fine of PLN 300.
  3. In the hotel rooms you can not store dangerous goods – weapons and ammunition, flammable, explosive and illumination materials.
  4. The guest agrees to the storage and processing of personal data in accordance with the Personal Data Protection Act (Journal of Laws of 2002 No. 101, item 926, as amended) by Hotel Wojciech *** Cezar PP DB Niewiński based in Ełk at ul. Strefowa 2 for the needs of the Guest’s stay at the Hotel, the Guest’s use of other services provided by the Hotel. The guest has the right to inspect their personal data and correct them.
  5. It is forbidden to carry out the acquisition and sale of the baggage on the premises of the Hotel.
  6. It is forbidden to make excessive noise on the premises of the Hotel, causing unpleasant odors or other things that interfere with, harm or irritate other Hotel Guests.
  7. Guests are not allowed to make any changes to hotel rooms and their equipment, except for a slight rearrangement of furniture and equipment, which does not affect their functionality and safety of use.
  8. Bearing in mind the safety of our guests, the main entrance gate to the premises of the Hotel Wojciech *** is closed after 22:00.

DIRECTOR OF HOTEL WOJCIECH***

Hotel Information

1) RECEPTION

Any information related to your stay at our hotel, grants Reception.

Internal call 9 or 5000

2) CHECK – IN

Check-in from hours. 14.00 to 12.00 the next day.

Wish to extend your stay, please request at the reception to 10.00.

Internal call 9 or 5000

3) WAKING UP

The alarm function has any TV in your room.

Wake up you can also be ordered at the reception.

Internal call 9 or 5000

4) BREAKFAST

For breakfast we invite you to the restaurant from 7.00 to 10.00.

5) DINNER PACKAGES

Guests enjoying the summer-season or offer residence, entitling use of the dinners served in the restaurant in 17.00 – 19.00

6) BAGGAGE

Luggage storage is the reception.

Internal call 9 or 5000

7) RESTAURANT

The restaurant is located on the ground floor.

Open daily from 7.00 am to 22.00.

In the restaurant, there is a possibility of separating the banquet hall, which can seat about 25 people, creating thepossibility of the organization of closed meetings, gala dinnersand party for a smaller group of people.

In matters of reservation, partys and banquets, please contact the Restaurant 5021 or the Reception: 9 or 5000

8) HOTEL SPA CENTRE

The hotel’s recreation center is located at “-1” floor

Available to guests

Services included in the price of a hotel room:

  • Swimming pool – open from 17.00-22.00
  • Sauna – open from 6.00-22.00
  • Gym – open from 6.00-22.00

Services paid separately:

  • Massage room

Information and reservations at the reception, internal call 9 or 5000

9) RENT SPORTS EQUIPMENT

In the hotel guests can rent bikes. At your disposal:

  • sports equipment (fishing boats, pedal boats, kayaks)
  • tracking bicycles.

Information please contact Reception: 9 or 5000

10) CONFERENCE CENTRE

Conference Center is located on the ground floor and first floor.

At your disposal we provide a professionally equipped conference rooms:

  • “Przewięź (max 80 people)
  • “Paniewo” (max 30 people)

Reservations, contact the Reception: 9 or 5000                  

11) PARKING

The hotel has a paid guarded car park.

Information please contact Reception: 9 or 5000

12) MEDICAL CARE

Should you need medical assistance, please contact Reception, who ordered a medical appointment or call a doctor immediately.

The costs are covered by guest.

Internal call 9 or 5000

13) ANIMALS

The hotel does not accept pets.

14) LAUNDRY AND IRONING

The hotel offers laundry services. Laundry bag is in the wardrobe. Laundry service is an additional fee. Iron andironing board are available on request.

Internal call 9 or 5000

15) ROOMS

In case of any faults in the room, please contact the reception desk.

Internal call 9 or 5000

Warning: Rooms are air-conditioned. Please close the doors and windows in the rooms.

Cooling the heated room is from 4 to 5 hours.

16) PHONES

To call another room, please first press 5, than select the room number (e.g 5212 – Room No. 212).

For local or long-distance call or please dial 0 followed by the area code and the number to which you want to connect.

17) INFORMATION SECURITY

The hotel is a protected object.

With regard to your safety, please close the doors to the rooms and the windows and the balcony each time before leaving the room and during the night rest.

18) FIRE SAFETY

The hotel has installed fire connected to the monitoringsystem of the State Fire Service.

In addition, on each floor there are fire hydrants and fire extinguishers. The doors in the corridors meet fire safety requirements.

On receiving information about the fire, please immediately evacuate the building, according to the designated evacuation directions.

During the evacuation, please follow the instructions of the head of the rescue action. In case of any problems related to exiting the facility, please immediately inform conducting rescue.

IN CASE OF FIRE DO NOT USE THE ELEVATOR!

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